Welcome to the Alps Mountaineering Shop FAQ page. We’ve compiled answers to the most common questions about our premium outdoor gear, shipping policies, and customer service. If you don’t find what you’re looking for, our team of outdoor experts is always ready to assist at [email protected].
About Our Products
What types of outdoor equipment do you specialize in?
We specialize in high-performance gear for serious adventurers, including:
- Backpacks & Bags
- Camp Kitchen equipment
- Sleeping Bags
- Stoves & Grills
- Tents & Shelters
How do I choose the right tent for my needs?
Our tents are engineered for specific conditions. Consider:
- Seasonality: 3-season vs. 4-season tents
- Capacity: Number of occupants and gear storage needs
- Weight: Important for backpacking vs. basecamp setups
Pro Tip: Like choosing the right climbing route, selecting gear requires matching equipment to your adventure’s demands. When in doubt, our customer service team includes actual mountaineers who can offer personalized advice.
Shipping & Delivery
What are my shipping options?
We offer two expedition-tested shipping methods:
- Standard Expedition Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
- Free Trailblazer Shipping: Free for orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes! We ship worldwide from our El Cerrito headquarters, except to some Asian countries and remote areas. Our global shipping is handled with the same precision we apply to our gear – reliable, trackable, and built to perform.
How can I track my order?
Once your gear begins its journey, you’ll receive tracking information via email. You can follow your package’s progress at every stage, just like monitoring weather patterns before an ascent.
Returns & Warranty
What is your return policy?
We stand behind our gear like you rely on your equipment in the field. You may initiate returns within 15 days of delivery for any item that doesn’t meet your expectations. Contact our customer service team to begin the process.
What if my gear arrives damaged?
In the rare event that your equipment arrives damaged (less likely than finding a flat spot on Everest), contact us immediately at [email protected]. We’ll arrange for replacement or repair faster than you can pitch one of our tents.
Payments & Security
What payment methods do you accept?
We accept all major payment options to keep your adventure planning smooth:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your data. Your payment information is handled with the same care we’d recommend for securing food from bears in the backcountry.
Customer Service
How can I contact customer service?
Our team of outdoor experts is available via email at [email protected]. We typically respond faster than you can boil water at high altitude.
Where is your company located?
Our headquarters is at 422 Richmond Street, El Cerrito, US 94530 – in terrain rugged enough to field-test all our products.
Remember: At Alps Mountaineering Shop, we don’t just sell gear – we deliver confidence for your wilderness journeys. Because when you’re pushing limits in the backcountry, the last thing you should worry about is your equipment.