Privacy Policy

At Alps Mountaineering Shop (“we,” “us,” or “our”), we approach your privacy with the same seriousness we apply to designing expedition-ready gear. Just as you trust our products in challenging environments, you can trust us to handle your personal information with care and security. This Privacy Policy explains how we collect, use, and protect your data when you visit mountain-shelters.com.

1. Information We Collect

Like packing the right gear for your adventure, we only collect what’s necessary:

• Personal Identification: Name, email, shipping address (422 Richmond Street, El Cerrito, US 94530 is ours, not yours!)
• Payment Information: Processed securely through our PCI DSS compliant partners (Visa, MasterCard, JCB, PayPal)
• Equipment Preferences: Products viewed, purchases made (from backpacks to tents)
• Technical Data: IP address, browser type, device information (the “trail markers” of your digital visit)

2. How We Use Your Information

We use your data as intentionally as you use our gear:

• Process orders for your adventure equipment
• Provide customer support as reliable as our four-season tents
• Improve our product offerings (because even the best gear can be upgraded)
• Send relevant promotions (only if you opt in – no spam in your pack)
• Prevent fraud with security as robust as our avalanche-resistant designs

3. Data Sharing & Disclosure

We’re as selective about sharing data as you are about sharing your campsite:

• Service Providers: Payment processors, shipping carriers (trusted partners only)
• Legal Requirements: When required by law (like following Leave No Trace principles)
• Business Transfers: In case of merger or acquisition (rare as a perfect weather window)
• Aggregated Data: Non-identifiable trends (like trail usage statistics)

4. International Data Transfers

While we ship globally (excluding some Asian regions and remote areas), your data may cross borders with protections as secure as our tent seams.

5. Data Storage & Security

We protect your information with the same dedication we put into our gear:

• End-to-end encryption (impenetrable as waterproof fabric)
• PCI DSS compliance (meeting industry standards like our EN/ISO certifications)
• No stored payment data (like we recommend not leaving food in bear country)
• Regular security audits (constant improvement, just like our product designs)

6. Your Rights

You have control over your data, just as you control your adventure:

• Access, correct, or delete your personal information
• Opt-out of marketing communications (no unwanted weight in your pack)
• Data portability (move your info like you’d move camp)
• Restrict or object to processing (your choice, like gear selection)

Contact us at [email protected] to exercise these rights.

7. Cookies & Tracking Technologies

We use cookies as strategically as trail markers:

• Essential Cookies: Keep your cart intact (like a well-packed backpack)
• Analytics Cookies: Understand site usage (like studying terrain maps)
• Marketing Cookies: Only with consent (like choosing to bring extra gear)

Manage preferences through your browser settings or our cookie banner.

8. Children’s Privacy

Our site is for adventurers 16+. We don’t knowingly collect data from younger users – they should be outside exploring!

9. Policy Updates

We may update this policy as regulations evolve (like adapting gear for new conditions). Continued use of our site signifies acceptance.

At Alps Mountaineering Shop, we don’t just protect your gear – we protect your data with the same expedition-tested reliability.