At Alps Mountaineering Shop, we deliver your gear with the same precision we’d use packing for basecamp, and stand behind our products like you stand on mountain peaks. Here’s everything you need to know about getting your equipment and our no-hassle return policy.

Shipping Your Gear

Order Processing

We pack orders faster than you can pitch a tent—all orders ship within 1-2 business days (excluding weekends and holidays).

Shipping Options

Standard Expedition Shipping: $12.95 via DHL or FedEx (10-15 days delivery after dispatch)

Free Alpine Shipping: Orders over $50 ship free via EMS (15-25 days delivery after dispatch)

Note: Delivery times may vary slightly in remote areas. We currently don’t ship to parts of Asia and certain remote regions.

Our No-Hassle Summit Guarantee

If your equipment doesn’t meet expectations, our return process is as straightforward as following a well-marked trail.

The Return Trail Map

  1. Request Authorization: Email [email protected] within 15 days of delivery with:
    • Order number
    • Item(s) for return
    • Reason (helps us improve our gear)
  2. Pack Like a Pro: Use original packaging with all protective materials. Include all accessories and documentation—just as you’d repack for a multi-day trek.
  3. Ship Back to Base: Send to:
    Alps Mountaineering Shop Returns
    422 Richmond Street
    El Cerrito, US 94530

    Note: Return shipping costs are the adventurer’s responsibility unless the item arrived damaged.

Gear That Can’t Return to Base

For safety and hygiene reasons, we cannot accept returns on:

  • Used sleeping bags (must remain sealed in original packaging)
  • Opened camp kitchen items (stoves, cookware with removed seals)
  • Personalized/custom gear (like engraved equipment)

Summit Notification & Refund Winds

We’ll email when your return arrives at basecamp and process refunds within 3 business days—faster than boiling water at altitude!

Refund Paths

  • Credit cards: 3-5 business days after processing
  • PayPal: Typically within 24 hours

Exchanges: We’ll ship replacement gear immediately upon receiving your return (subject to availability).

Expedition Template

Copy this for your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Alps Mountaineering Team,

I’d like to return the following item(s) from order #[Your Order Number]:

  • [Product Name] (Quantity: X)
  • Reason: [Brief explanation – e.g., sizing, performance, etc.]

Please advise next steps. The gear remains unused in original packaging with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Pro Tip: For faster service, include photos of any damaged items—just as you’d document trail conditions for fellow hikers.

Questions About Your Expedition?

Our customer service team responds faster than a marmot spotting trail mix—contact us at [email protected].

At Alps Mountaineering Shop, we believe in gear that performs and policies that protect your adventure investment.